Ticket Support
I work through customer tickets inside your support system, responding under your brand and handling customers as if they were my own.
White-label hosting support
Hosting Expertise
When You Need It
White-label support, technical escalation assistance and hosting expertise for independent web hosts.
I’m Chris Drayton. A seasoned Sysadmin who ran a successful hosting business for over 20 years. Now I help independent web hosts reduce ticket queues, handle escalations and support their infrastructure and customers.
20+ yearsrunning a hosting business
Former MDof 4UHosting.co.uk
UK-basedexperienced support
White-labelinside your helpdesk
About 4UAssist
I’ve Been On Your Side Of The Desk
From 2002 to 2023, I ran a UK-based hosting company.
That meant doing everything: building servers, installing Linux and cPanel, managing firewalls, cabling, backups, migrations, restores, hacked sites, email issues, DNS problems and daily customer support.
As part of a small team, I regularly handled dozens of tickets a day while also managing the infrastructure behind the business.
I know how hosting customers describe problems. I can read between the lines, understand what they really mean and recognise familiar issues from past experience.
That experience is what 4UAssist is built around.
Practical capacity, when it matters
When The Queue Needs Someone
Who Can Just Get Stuck In
Sometimes you don't need another full-time employee. You need someone with experience who can log in, hit the ground running and just get things done.
Busy support queuesStaff shortagesHoliday cover
Technical escalationsDNS & email issuescPanel & WHM support
Security issuesMigrationsServer-related support
Support
What I Can Help With
Practical hosting support backed by real operational experience, delivered under your brand.
Technical Escalations
Some tickets need more than a standard reply. I can step in where an issue needs a more experienced pair of hands, careful investigation, or a second opinion.
cPanel & WHM Support
Control panel setup and configuration. PHP, Email, DNS, SSL, Apache, ModSec. backup & restore, migrations and general server support.
DNS & Email Troubleshooting
Nameservers, MX records, SPF, DKIM, DMARC, mail routing, mailbox setup, anti spam, RBL, Exim. Helping end users through the confusion of Email and DNS.
Migrations & Restores
Website moves, account restores, migration questions, practical post-migration troubleshooting and guiding customers through issues after moving hosting.
Server Admin & Troubleshooting
Deeper technical work, server administration, migrations, configuration support and extended troubleshooting at an hourly rate.
View hourly rate →A better way to support
Not A Call Centre.
Not Ticket Tennis.
Many outsourced support services are built around volume. Tickets are answered quickly, but often take longer to resolve, with replies bouncing back and forth several times. Ticket tennis.
That is not how I work. My goal is to understand the issue, ask the right questions and solve the problem properly first time, without repeated replies.
Game, set and match
Outsourced helpdesk
With me
May need several replies to understand the issue.
I can identify the problem more quickly.
Often follows scripts without reasoning.
I apply real-world knowledge and judgement.
Does not know your customers or their history.
I get to know customers and how they work.
May escalate complex issues to someone else.
I take ownership and see problems through.
Can miss unusual problems or edge cases.
I have dealt with almost every issue before.
Support can feel anonymous and impersonal.
Customers get a personal, direct and familiar service.
Straightforward pricing
Simple Ticket Blocks
Prepaid support capacity with no long-term staffing commitment. Minimum order: 50 tickets.
Prices shown in GBP.
50 tickets
£124.50£2.49 per ticket
Buy Now100 tickets
£239.00£2.39 per ticket
Buy NowMost popular
Growth200 tickets
£458.00£2.29 per ticket
Buy Now300 tickets
£657.00£2.19 per ticket
Buy Now500 tickets
£995.00£1.99 per ticket
Buy NowTicket blocks are intended for standard hosting support tickets. Complex server administration, migrations and extended troubleshooting may be billed separately. EUR and USD prices are estimates based on the latest available reference exchange rates; invoices are based on GBP pricing.
How it works
I Become Part Of Your Support Workflow
- 01
You Choose A Ticket Block
Start with 50, 100, 200, 300 or 500 tickets.
- 02
We Agree Scope
We define what I can handle, what needs approval, and what should be escalated.
- 03
You Provide Helpdesk Access
I log in to your preferred support system and work under your brand.
- 04
I Start Clearing Tickets
Each ticket gets clear communication and a practical resolution where possible.
- 05
Complex Work Is Handled Separately
Server admin, migrations and deeper troubleshooting can be billed hourly.
Working hours
UK Hours, Useful Coverage Across Europe & North America
I work 8am–6pm UK time. That provides full-day support for UK hosts, broad daytime coverage across Europe, and extra capacity for North American hosts early in their day.
United Kingdom
UK8am — 6pm
Europe
Central Europe9am — 7pm
Eastern Europe10am — 8pm
North America
Eastern3am — 1pm
Central2am — 12pm
Mountain1am — 11am
Pacific12am — 10am
20years of real
hosting experience
hosting experience
Why Chris
Hosting Knowledge That Comes From Doing The Work
You're getting a senior team member with experience of supporting thousands of customers. Someone who's dealt with everything from simple email setup questions to hacked websites, DNS issues, migrations, account restores and server problems.
Hosting support isn't just technical. It's also knowing how to reassure customers, how to read between the lines, when to ask one precise question and when to stop replying and start solving.
"I'm genuinely passionate about tech support. Even after 20 years in hosting I still enjoy solving problems, helping customers and getting to the root of an issue quickly. For me, great support is about more than just answering tickets. It’s about understanding people."
FAQ
Questions, Answered Clearly
No scripts, no vague promises. Here is what you can expect.
Ask another question ↗Is this white-label?+
Yes. I can work inside your support system and respond under your brand.
Who replies to the tickets?+
Chris does. This is a personal, founder-led service built around 20+ years of hosting experience.
What counts as a ticket?+
A standard support request that can reasonably be handled as part of normal hosting support. Complex server work, migrations or extended troubleshooting may be billed separately.
Do you handle cPanel and WHM?+
Yes. cPanel and WHM are core areas of experience.
Can you handle DNS and email tickets?+
Yes. DNS, email setup, MX records, SPF, DKIM, DMARC and mail routing are common hosting support issues.
Do you provide 24/7 support?+
No. Chris works 8am–6pm UK time.
Can you help with migrations or server work?+
Yes, but this is billed separately at £40/hour.
Is there a minimum order?+
Yes. The minimum ticket block is 50 tickets.
Let’s talk
Need Someone Experienced To Help Clear Your Queue?
If your support queue is building, your staff are stretched, or you need someone who understands hosting customers and hosting systems, 4UAssist can help.
Buy Ticket Blocks →
Ask About Availability ↗
Tell me a little about your helpdesk and what you need.